At Rachmastore, we take immense pride in the quality and craftsmanship of both our curated beauty collection and our artwork gallery. If you are not entirely satisfied with your purchase, we are here to help.
1. Overview & Return Window
- Our returns policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Category-Specific Return Rules
Beauty & Skincare Products
Due to health, hygiene, and sanitary standards:
- Eligible: Unopened, unused beauty items with safety seals, shrink wrap, and original packaging completely intact.
- Non-eligible: Any opened, unsealed, or lightly used skincare, cosmetics, body care, or personal care items cannot be returned unless defective or damaged upon arrival.
Artworks & Prints
- Eligible: Original paintings, canvas pieces, and standard prints returned in their original protective packaging and undamaged condition.
- Non-eligible / Non-refundable:
- Custom commission artworks, personalized pieces, or made-to-order frame choices.
- Digital download artwork files.
Additional Non-Returnable Items:
- Gift cards
- Promotional / Sale items
3. Proof of Purchase & Process
- A receipt, order confirmation number, or proof of purchase is required to complete your return.
- Please do not send your purchase back to the manufacturer. Contact our support team first to initiate the return process.
4. Partial Refunds
There are certain situations where only partial refunds may be granted (if approved):
- Artwork or beauty products with obvious signs of use or tampered packaging.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
5. Refunds
- Inspection: Once your return is received and inspected, we will send you an email notifying you that we have received your item and whether your refund is approved or rejected.
- Processing: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within a few business days.
6. Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account or credit card statement.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as processing times vary.
- If you have completed these steps and still have not received your refund, please contact us at {email}.
7. Sale Items
Only regular-priced items may be refunded. Sale or promotional items cannot be refunded.
8. Exchanges & Damaged Goods
We only replace items if they arrive defective, broken, or damaged in transit. If you need to exchange a damaged item for the exact same piece:
- Send us an email at {email} with photos of the damaged item and packaging.
- Mail your item to: {physical address}.
9. Gift Returns
- If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once we receive the item.
- If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver.
10. Return Shipping
- To return your product, mail it to: {physical address}.
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- For higher-value items (especially original artworks), we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For questions related to refunds, returns, or art damage claims, contact us at {email}.