Effective Date: October 20, 2026
Website: www.rachmastore.com
Support Email: support@rachmastore.com
At Rachmastore, every piece is handled with extreme care—from our non-toxic, botanical skincare formulations to our custom-framed gallery prints. Please review our shipping schedules, delivery options, and return procedures below.
1. Shipping Policy
A. Order Processing Times
- Rachma Beauty Rituals: Standard processing takes 1 to 3 business days.
- Rachma Atelier Gallery: Because our fine art prints and canvases are carefully printed and custom-framed to order, processing takes 3 to 5 business days prior to dispatch.
Note: Orders placed on weekends or public holidays will begin processing on the following business day.
B. Split Shipments
Because our glass beauty containers and custom-framed art require specialized, protective packaging to prevent damage, items in a single order may ship in separate packages and arrive at slightly different times. You will receive individual tracking updates for each shipment.
C. Estimated Shipping Rates & Delivery Times
| Destination | Estimated Delivery Time | Standard Shipping Fee |
| Domestic (Standard) | 3 – 5 Business Days | $5.99 (Free on orders over $75) |
| Domestic (Express) | 1 – 2 Business Days | $14.99 |
| International | 7 – 14 Business Days | Calculated at Checkout |
- Free Shipping: Standard shipping is automatically free for all domestic orders totaling $75 or more before taxes.
D. Order Tracking
Once your package leaves our facility, an automated shipping confirmation email with a direct tracking link will be sent to the email address provided at checkout.
2. Returns & Exchanges Policy
We want you to be completely delighted with your purchase. If you are not satisfied with your order, we offer returns under the following conditions:
A. Return Window
You may request a return or exchange within 30 days from the date of delivery.
B. Eligibility Requirements
- Beauty & Skincare Products: For hygiene and safety reasons, beauty products must be unopened, unused, and in their original sealed packaging to qualify for a return.
- Artworks & Gallery Prints: Art prints and framed canvases must be in their original condition, free from scratches or defects, and repacked securely in their original protective box.
C. Non-Returnable Items
- Opened or used skincare, creams, or body lotions.
- Custom-commissioned original artworks or personalized gallery pieces.
- Gift cards.
3. How to Process a Return
- Submit a Request: Email our support team at support@rachmastore.com with your Order Number and the item(s) you wish to return.
- Receive Return Authorization: Once approved, our team will send you a Return Authorization (RA) number along with the correct return shipping address.
- Package Your Return: Securely pack the item(s) in original packaging. Include your RA number inside the box.
- Ship the Item: Send the package using a trackable shipping service. (Customers are responsible for return shipping costs unless the item arrived damaged or incorrect).
4. Damaged, Defective, or Incorrect Items
We take great care in packaging, but if a glass beauty bottle breaks or an artwork frame is damaged during transit:
- Take clear photos of the damaged item as well as the outer packaging.
- Email support@rachmastore.com within 48 hours of package delivery.
- Our team will immediately dispatch a replacement or issue a full refund at no additional cost to you.
5. Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email.
- Approved refunds are credited back to your original method of payment within 5 to 10 business days, depending on your financial institution.
- Original shipping fees are non-refundable.